Unfortunately, we cannot recover your email account for you. Please contact your ISP or hosting provider and inquire with them. If all else fails, you can email us and we’ll figure out a way to authenticate you and recover your Runway account.
You sign up here.
No worries, just email support.
Please contact support and we can sort it out.
Follow this link to reset your password. Check your spam folder too, in case you’ve tried it before.
Runway is a startup itself. But more than a startup, we are building a sustainable business.
We currently don’t have credits of any kind; a credit card is the only payment option available.
If credit card is not an option for you, please contact support and we’ll figure something out. Prepaying will require larger commitments in order to offset accounting and bookkeeping overhead on our end, but we’ll make it work.
Your free quota is upgraded once you add a credit card to your account. If you require an additional quota, please let us know what you’re planning and we may consider it.
First off — multi-player Runway is on the way, but once it’s released there will be no per seat pricing. Share your app/idea with as many people as needed to make it work.
Aside from the available resources, we currently don’t impose any limits (like sleeps) on free apps. We are committed to offering a sustainable free plan for the foreseeable future, which may require additional limits to be implemented.
We don’t have special pricing tailored to these organisations, but we invite everyone to get started on Runway for free. If you require additional (paid) resources and lack the budget, feel free to share your ideas and cause with us.
Paid quotas are in place to prevent your bills from skyrocketing. They can be increased as needed, but will require the account holder’s approval.
Your credit card info is stored with Mollie in a safe place. Rest assured that we don’t even know what your credit card number is. Payments are processed at the end each month and debited via credit card from your account.
Credit cards are what we do. If you’d like us to support another billing method, please let us know and we’ll look into it.
We currently don’t.
Feel free to share your requirements over email and we’ll try to work with you.
Our infrastructure is monitored 24/7 and support is available Monday through Friday (9AM - 6PM CET). We’ll do our best to respond in a timely manner; just be aware that weekends might be slower.
Yes, there are no restrictions on how you use your database on Runway. For details on the services, please follow this link.
It helps if you’re familiar with Docker (or more specifically Dockerfiles), but you don’t need Docker to use Runway.
We have a roadmap, but we deliberately decided not to publish a public roadmap at this time. From time to time, we’ll talk about upcoming features in our monthly newsletter or on socials.
We currently don’t.
Runway is a complex beast and the environment we operate in is not your average cloud provider account. We take multi-tenancy seriously and don’t over-subscribe our infrastructure. If you have questions or special use cases, please reach out.
We don’t promise implementation or timelines, but we are always keen to learn what our users need.
We use infrastructure hosted in data centres which use 100% renewable energy.
The transport of your configuration between your computer and Runway is safe-guarded by TLS/SSL, and then encrypted at REST (in our database with secret keys rotated on the regular). Once an application is deployed, the config will be injected in your running container as environment variables and is available in clear text again.
The short answer is: we build a container from your app and run it. Don’t worry though — options to customise are available if you check out the recipes in our docs.
Once you create an application, you can add a domain to it. In order to verify ownership, we require a TXT record to be added to the domain’s DNS zone, which must stay around as long as you plan on using the domain on Runway.
Once ownership is confirmed, we use a Let’s Encrypt (HTTP challenge) to request an SSL/TLS certificate for the domain.
We currently support HTTP on Runway — plans for TCP are already under way.
Make sure you have confirmed your email address — it’s the bare minimum we ask our users to do. If you run into any other issues, please contact support to let us know.
If it runs in a container then the chances are high that we do! It may require writing your own Dockerfile. If you struggle, please let us know and we’ll be happy to help. Especially if we can add another example to our docs. :-)
Runway is currently hosted in Berlin, Germany. We publish supported regions through our API.
You’ve heard it before, but this time it’s true: we are interested in feedback — good and bad. Feedback is what helps us and our platform evolve. We don’t (always) enjoy yelling or cursing, so please be assured we’re doing our best — but regardless: share whatever’s on your mind.
Log into your account and follow the three steps in the onboarding process.
We currently do not have a public plan to expand to other regions. We are considering another location in Germany, and also neighbouring European countries. If you have a particular region in mind, please get in touch with us.
An SSH key is used to push your code through to our build server. In case you don’t have a key, our CLI tool has a setup command to guide you through it.
Not that much.
First off, you’ll need an idea (or an existing app) and a basic understanding of Git. When you create your Runway app, we’ll add a git remote which is used for “runway app deploy”. So in order for that to work, a working Git setup (with SSH key) is necessary.
Runway is (currently) us three: Richard, Dennis and Till. For more on what brought us here, please follow this link.
As long as the other (cloud) service is available over the Internet, your apps on Runway will work with it. If you require more information on specific IPs for an allow-list, please use our API. Be advised that Runway is a multi-tenancy platform and IP addresses are shared among our users/customers.
Thanks for taking the time, please be assured that we take all forms of abuse seriously. Please contact us and we will respond as soon as possible.
Runway is a platform built and provided by Planetary Quantum GmbH. We are a legal entity registered in Berlin, Germany.